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Frequently Asked Questions

We've taken the most frequently asked questions and included answers to them as a quick reference for you.

Placing An Order

How do I place an order?

Start by browsing the website and add the experience you want to your cart by clicking the BUY NOW button.

Log in or register. You can do this quickly with One-click log in.

Enter your delivery details and a personal message (optional)

Pay and confirm your order

Finished! You receive a receipt via email and your order is dispatched. We also send you a tracking code so you can check on the progress of your order.

I'm having difficulty processing my order?

If you are experiencing difficulties ordering via our site, please contact our customer centre via
www.giftsthatthrill.com.au/contactus.

What payment methods do you accept?

We accept a wide variety of payments including Paypal, Visa, Mastercard, AMEX, Diners Card and Bank Deposit. Please note that bank deposits can take 3-5 days to clear. Payment by card can be made online or via our automated phone system.

Where do I use the promotion code?

The promotion code is a great way to save on your experience purchase. To use the code, make you purchase and follow the steps through the checkout. The promotion code can be entered where prompted on the order summary page prior to completing your payment. Any discounts that apply will be displayed and reflected in the amount owing.

I've not received an email confirming my order.

It's likely that the email has gone to your junk email folder. Check your junk email folder first and if you are still unable to locate it, please contact us on theteam@giftsthatthrill.com.au quoting your order reference number. You can also view and print your order from within My Account.

Locations Details

Where is the experience?

Please view the experience product page you are interested in. The location is included together with a view within the map location tab.

Please note that we are only able to disclose full location details once we have received an order.

Do you provide directions?

Once you have placed a booking with us, we send to you full details on how to get to the venue.

Can I contact the location before I buy?

We provide full contact details only after we are in receipt of an order.

Regretfully, we are not able to provide specific contact details of our suppliers prior to receiving an order.

If you have specific questions, we can help answer them and where we do not have the information, we liaise with the operator.

Availability

How can I check the availability of an experience?

The availability for the majority of activities are displayed on our web site within the product pages. Please select View Dates or Instant Book for the lastest availability information.

Can I hold a date before I purchase?

We are unable to hold a date before a purchase is made. Places are limited and taken on a first come first served basis.

Can I lock in a date before my voucher arrives?

Yes you can. If you opted for an e-voucher, you already have all the details necessary to complete a booking.

If you don't have an e-voucher, please email theteam@giftsthatthrill.com.au and an e-voucher can be issued to you within 24 hours.

What is an instant booking?

Instant Bookings enable you to book immediately and be certain that the date and time you have selected is available and reserved for you.

The dates and times that are displayed within an Instant Booking are direct from the operator that conducts the experience. They are bang up to date, so you can book with certainty and confidence when securing a place for your fav thrill.

Delivery

How long does it take for the voucher to arrive?

Vouchers are dispatched same day (Monday to Friday) providing we receive your order by 3pm. We dispatch out of Melbourne and the time it takes for your order to reach you depends on whether you selected regular or express post and your delivery location.

An estimate is provided when placing an order. It can be viewed on your receipt. You can also track your items via Australia Post for extra piece of mind.

Can I have my voucher delivered outside Australia?

We are only able to deliver posted items within Australia at this time. E-Vouchers however, can be delivered anywhere in the world.

Will the packaging contain anything that says its a gift?

All the packaging we use is non descript (we wouldn't want to spoil the surprise). There is nothing on the outside of the package that stipulates it is from Gifts That Thrill.

Will the gift pack fit in my letterbox?

The gift box and envelope package options are approximately A5 in size and fit a standard Australian post box. Where the item cannot go into the post box, you can pick it up from the local post office using the instructions left in your post box.

Returns and Refunds

What is your refund policy?

Gifts That Thrill will process refunds on vouchers provided that the request is made in writing by the puchaser within 28 days of the date purchased and the original voucher is returned intact at the customer cost and received by Gifts That Thrill within 28 days. In event of a refund, Gifts That Thrill will deduct an administrative fee of 10% (or minimum of $30) from the amount refunded. Refunds will be made within 30 days of us agreeing with the purchaser that a refund will be made.

No refund is possible for already booked (redeemed) experiences, Instant Bookings, dollar value certificates, gift cards, gift boxes or direct ship items (physical products shipped immediately). If you cancel your experience with a operator, the operator may charge you a cancellation fee or charge. If an experience is cancelled by the operator an alternative date should be organised directly with them.

My gift is not a voucher. How do I get a refund?

No refund is possible for already booked (redeemed) experiences, Instant Bookings, dollar value certificates, gift cards, gift boxes or direct ship items (physical products shipped immediately).

I have booked in. How do I get a refund?

No refund is possible for already booked (redeemed) experiences.

I have a value certificate. How do I get a refund?

No refund is possible for dollar value certificates and gift cards.

Exchanges

How can I exchange my voucher?

Vouchers can be exchanged for credit, providing the voucher is still valid, was not purchased using credit and has not been redeemed. Vouchers can be exchanged free of charge for credit of the same value and with the same expiry date as the voucher being exchanged. Credit can be used for full or partial payment of an experience. Credit cannot be used for the purchase of gift packs, postage and shipping.

To exchange a voucher:

  1. Click the tab labelled 'Use A Voucher' or log in to 'My Account'
  2. Click 'Exchange Voucher'
  3. Enter your voucher details and follow the prompts
  4. The value of your voucher is displayed and you can transfer it's value to credit.

When you next complete a purchase using your account details, any unexpired credit is automatically applied to reduce the balance

Does it cost anything to exchange?

Providing the voucher is still valid, exchanging a voucher for credit cost nothing.

Booking

How do I make a booking with my voucher?

To make a booking, select Use A Voucher from the top of the web site.

You'll need to log in, enter your details and the date and time you'd like to take your experience.

Your booking is confirmed within 48 hours via email. The confirmation contains everything you need for the day including the time you need to arrive and directions on how to get there.

I need to change the date of my experience.

You may be able to change the date or time of your experience subject to the operator's terms and conditions.

To request the change, please contact the operator directly using the information on your booking request.

Gifts That Thrill are unable to change booking dates or times.

Can I transfer my voucher after I've booked in?

Once you redeem your voucher, your voucher cannot be transferred to another person and the operator will be expecting you on the confirmed date.

How far in advance should I book?

We recommend you book at least 14 days in advance of the date. Allow longer during peak times such as weekends and holiday periods.

I've not received my booking confirmation

If you have not received a booking confirmation within 48 hours of making your booking, you should contact the operator as soon as possible. The operator's details are found on the booking request that was issued to you.

How do I contact the operator?

When you complete a request for a booking/ redeem your voucher, the operator's details are displayed on the screen. A copy of these details are sent to you via email.

My booking was cancelled by the operator

If your booking was cancelled by the operator, you can reschedule an alternative date with the operator. We recommend you contact the operator as soon as possible as dates can quickly book out.

Do I need personal insurance?

Each experience and activity comes with its own unique risks. Our experience operators provide us with documentary evidence of insurance that we keep on file. However, for peace of mind, we encourage you to enquire about and view the experience operator's insurance prior to undertaking the experience or activity. We also recommend that you consider taking out your own insurance before participating in an experience.

Vouchers

Can I extend my voucher's expiry date?

If you voucher has not yet expired, you can extend the voucher expiry date by up to 3 months, once only. To extend, visit the Gifts That Thrill web site and follow the prompts under the option 'Use A Voucher'. An administrative fee of $10 per month per voucher applies.

If you voucher has expired and you contact us within 30 days of its expiry, you can reactivate it once only. A reactivation fee of $30 per month for up to 3 months applies. If the activity has increased in price you will also need to pay the difference in price.

Vouchers that have an expiry date that is over 30 days old cannot be extended.

My voucher has expired. Can I extend it?

If you voucher has expired and you contact us within 30 days of its expiry, you can reactivate it once only. A reactivation fee of $30 per month for up to 3 months applies. If the activity has increased in price you will also need to pay the difference in price.

Vouchers that have an expiry date that is over 30 days old cannot be extended.

I've lost my voucher. Can I replace it?

Vouchers are like a currency that can be transferred and exchanged. Like a currency we are unable to replace lost or stolen vouchers.

Gift Cards/ Certificates

Can I extend my gift card/ certificate's expiry date?

If your gift card/ certificate has expired, regretfully we are unable to reactivate or reissue it under any circumstances.

How do I use my gift card/ certificate?

Each gift card/ certificate comes with instructions on how to use the gift card/ certificate. A gift card/ certificate has a value attached to it that can be used as currency against the purchase of an experience from the Gifts That Thrill web site. To use the gift card/ certificate, follow the steps below:

Start by browsing for the experience or experiences you want then add them to your basket.

Continue through the check out process to complete your order

On the ORDER SUMMARY page, enter your gift card/ certificate number where prompted

The value of your gift card/ certificate is automatically deducted from the value of the order. If required you then pay the remaining order total. Any unused value is transferred to your Gifts That Thrill account, subject to the same expiry date as the original gift card/ certificate

I've lost my gift card/ certificate. Can I replace it?

Gift card/ certificates are like a currency that can be transferred and exchanged. Like a currency we are unable to replace lost or stolen gift card/ certificates.

Instant Bookings

I need to change the date of my experience.

Instant Booking dates are confirmed at the time of purchase and cannot be amended by Gifts That Thrill.

The operator will have reserved a place for you and possibly worked out the logistics of the event for the day. We recommend however, that you contact the operator as the operator may be able to amend your date. Subject to terms and conditions, the operator may charge you a rebooking fee or cancellation fee.

Can I transfer my booking to someone else?

Instant Bookings are not transferable and cannot be exchanged in circumstances.

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