Please browse for the question you have and click on the appropriate link to read a response. If this doesn't answer your question or if you have a question that isn't covered here, you can call our Customer Service line on 1300 66 15 93 to speak with one of our consultants.
General Questions
- Is ordering on-line secure? Will my personal details be protected?
- What type of information do you collect about me?
- How do I subscribe/ unsubscribe to the Thrill newsletter?
Questions about Gifts That Thrill
About Ordering
- How can I contact a Gifts That Thrill consultant?
- I want to have multiple combined experiences. How do I go about personalising the gift?
- I want to book an experience today. How do I go about this?
About your Gift
- What's in the gift box?
- How long is my voucher valid for?
- How can I extend my voucher beyond the expiry date?
- I've received a gift but I'm unable to use it due to illness or handicap. Can I exchange or refund?
- What is your exchange and cancellation policy?
- Can I transfer my voucher to someone else?
About safety
- What happens if something goes wrong whilst participating in an experience?
- How do I know that the experience partner is insured?
- What are the risks for the experience or activity I am booking or participating in?
About Delivery
- What delivery options do you offer?
- Can I pick up my order/ gift?
- What additional delivery services do you provide besides post and courier?
- Can I get another gift box sent to me?
About your booking
- How do I book a date and time for an experience?
- What happens if my booking is cancelled?
- What happens if I can no longer make the booking date that I agreed to?
- How can I book an experience for the same day and time as my friends/ colleagues?
- The weather isn't looking good. How will I know if my experience is postponed?
general questions
Is ordering on-line secure? Will my personal details be protected?
Like any form of payment, on-line ordering is never going to be 100% secure. Gifts That Thrill have implemented the highest level of security available today for e-commerce sites. Our site deploys a 128 bit SSL layer which means we are able to secure your personal details in the knowledge that any perpetrators intent on accessing your information will have an immense number of codes to break.What type of information do you collect about me?
Full details of the type of information we collect can be found in our Privacy Policy.
How do I subscribe/ unsubscribe to the Thrill newsletter?
The Thrill newsletter helps keep our web site visitors up to date with the latest experiences and offers available on the Gifts That Thrill web site. You can subscribe to this by visiting our main page and clicking on the Thrill newsletter to the left hand side of the page, or alternatively you can click here and we can take you straight to the sign up page.
To unsubscribe simply click on the unsubscribe link at the bottom of the newsletter, or alternatively email us at remove@giftsthatthrill.com.au with "Remove" in the subject line.
questions about gifts that thrill
Gifts That Thrill Pty. Ltd. is a dynamic, fast growing lifestyle experience and activity company. We source activities and experiences from a large number of suppliers across Australia from the sublime day at a spa to the adrenaline pumped skydiving and flying acrobatics. These are available to our customers through our promotional catalogue and e-commerce internet site.
How do you protect my privacy?
Full details of the type of information we collect can be found in our Privacy Policy.
What values does Gifts That Thrill have?
Gifts That Thrill maintains a strong customer backed perspective. We shape our processes, systems and interactions to maximise the customer experience. We value honesty, trust, team work and openess in everything we do. We believe that it is this truly customer focused orientation that will help ensure we continue as a sustainable business that our customers will relate to time and time again.
about ordering
How can I contact a Gifts That Thrill consultant?
You can contact one of our Thrill consultants by calling 1300 66 15 93 between normal working hours 9am to 5pm, Monday to Friday excluding Australian and the state of Victoria public holidays.
I want to have multiple combined experiences. How do I go about personalising the gift?
You can select multiple experiences by adding each experience to your shopping cart. If you need something totally customised, you can talk with one of our consultants about creating an ultimate experience gift.
I want to book an experience for today. How do I go about this?
Usually our providers require at least 48 hours notice before finalising an experience with the exception of experiences found on our Last Minute page. However, we want you to be able to take the experience when you want and we'll do everything to help you with your request, please call one of our consultants on 1300 66 15 93 to discuss what it is you need.
about your gift
When you choose the courier or post options, your gift is delivered in our signature glossy white gift box. Inside you will find details of the experience gift, a lanyard and pocket that holds the voucher, a Thrill word game and lollies. Take a look, we're delighted with the reactions it creates, which is what gifting is about.
How long is my voucher valid for?
All our vouchers are valid for six months from the date of purchase. There are some exceptions where the expiry date extends beyond 6 months. Where exceptions exist, we clearly highlight them in our product feature pages and our catalogue.
How can I extend my voucher beyond the expiry date?
Iif your voucher has expired and you contact us within 30 days of its expiry we can extend it for an administration fee of $30 per voucher per month up to three months. To extend a voucher, call our customer service team on 1300 66 15 93. An administration fee of $30 per month, per voucher applies in all cases.
I've received a gift but I'm unable to use it due to illness or handicap. Can I exchange or refund?
Gifts That Thrill will re-book, and in limited cases refund the amount paid for an experience due to extreme circumstances such as death, injury or illness. Participants may be asked to provide documentary evidence to support such claims relating to the above.
Any refunds will be refunded to the original purchaser of the experience and at the discretion of Gifts That Thrill an administration charge of $25 may be applied.
What is your exchange and cancellation policy?
Full details of our exchange and cancellation policy can be found within our terms and conditions.
Can I transfer my voucher to someone else?
All our vouchers are transferable. A voucher can be transferred to a third party providing the voucher has not been redeemed and a booking date has not been requested. Once you redeem your voucher, your voucher cannot be transferred to another recipient.
about safety
What happens if something goes wrong whilst participating in an experience?
Gifts That Thrill have an extensive range of "experience partners" that extend nationwide across Australia and the world. Although great care is taken in selecting our "experience partners" and "venues" Gifts That Thrill cannot guarantee the safety standards or satisfactory performance of any "experience partner", nor can Gifts That Thrill accept responsiblity for any loss or damage suffered by a participant whilst participating in the experience for which the "experience partner" will be solely responsible.
How do I know that the experience partner is insured?
Our experience partners provide us with documentary evidence of insurance that we keep on file. However, for peace of mind, Gifts That Thrill encourages participants to enquire about and view the experience partner's insurance prior to undertaking the experience or activity.
We also advise participants to consider taking out their own insurance before participating in an experience.
What are the risks for the experience or activity I am booking or participating in?
Each experience and activity comes with its own unique risks. If you are concerned in any way, Gifts That Thrill encourages you to discuss these with the experience partner prior to taking the experience.
about delivery
What delivery options do you offer?
We offer a number of options for delivering your selected experience.
- Email with its almost immediate delivery is great for those keen to take an experience in a short space of time or if you just want confirmation of your order without delay.
- Standard Post will ensure that the intended participant, gets their gift pack delivered within 2 to 6 days. We are unable to track standard post items.
- Express Post will ensure that the intended participant, gets their gift pack delivered within 1- 3 days.
- Courier offers next day by 12pm door to door delivery.
At the present time, we are unable to cater for pick ups.
What additional delivery services do you provide besides post and courier?
We know that delivery is an important part of the experience for the intended gift recipient. That's why we have secured the option of a 'white glove,' platinum delivery service that surpasses all delivery services. But you have been warned....its not for the feint hearted but then who said the best things in life are free? Please call our customer service team on 1300 66 15 93 for further details.
'Can I get another gift box sent to me?
If your gift box has been lost in the post, we can organise a replacement gift box for you. Please call our customer service team.
about your booking
How do I book a date and time for an experience?
Once you have received your gift voucher, go to 'Use A Voucher' from our home page, select BOOK and follow the instructions to book a date and time. Our experience partner will contact you to confirm the details and a booking confirmation will be sent to you.
Bookings are not confirmed until you have received your booking confirmation (either by email or mail). You should not make any travel or other related arrangements until the experience booking has been confirmed.
What happens if my booking is cancelled?
If an experience is cancelled by the "experience partner" an alternative date should be organised directly with them.
In exceptional circumstances , Gifts That Thrill may need to cancel an experience. Gifts That Thrill will notify participants as soon as possible in such cases and offer all available alternatives. We do not refund any expenses incurred relating to the cancelled experience.
What happens if I can no longer make the booking date that I agreed to?
You should contact the experience partner noted on the booking confirmation as soon as possible. You will need to agree any alternative date and time to take the booking. Please note that no refund is possible for already booked (redeemed) experiences.
How can I book an experience for the same day and time as my friends/ colleagues?
You should book as close together as possible as booking places are quickly taken up. During the booking process, you will be asked if there are other participants you'd like to attend with. Please indicate their voucher numbers and our experience partner will be notified of your request.
The weather isn't looking good. How will I know if my experience is postponed?
Many of the experiences offered by Gifts That Thrill are dependant on weather conditions. The experience desciption will include advice about weather conditions and participants may need to confirm with the "experience partner" on the day. A telephone contact number will be provided in your booking confirmation. In the event that the experience is cancelled, participants will be able to re-book directly with the "service provider". However, we will not reimburse you for any traveling and other related expenses caused by cancellation due to adverse weather or other unpredictable events.